Frequently asked questions
Do I need planning permission for an extension?
Many extensions fall under permitted development, but size limits, conservation areas and earlier planning conditions can change that. We check this at the survey stage and tell you before any design work starts.
Do I need Building Regulations approval?
Most structural work, new rooms, drainage changes and electrical alterations need approval. Where it applies, our packages include the application and the site inspections.
How long will my project take?
The programme depends on the scope, ground conditions and weather. We set out the expected duration and key milestones in your fixed quote, and update you every week on site.
How are your prices set?
Quotes are built from an itemised schedule of works, so you can see what each part costs. The price is fixed for the agreed scope, and any changes are priced and approved in writing before work starts.
Will I need to move out during the works?
In many cases you can stay in. For major structural work, or when water or power has to be switched off, we agree access, dust control and any disconnection periods with you in advance.
Can you work from drawings I already have?
Yes. If an architect or designer has prepared your drawings, we review them for buildability, price them against the specification, and tell you early if anything needs changing.
What happens if we find a problem during the build?
We stop that element, record what we have found with photographs, and send you a written variation with its cost. We do not carry out extra work without your written approval.
Do you manage the project from start to finish?
Yes. A named project manager leads the works, and you have one point of contact for design, costs and programme questions throughout.
Do you use subcontractors?
For specialist work such as electrics, plumbing and roofing we use vetted, insured tradespeople. We coordinate and inspect all of their work against the agreed specification.
What guarantees do you provide?
Our workmanship is covered by a written warranty for 6 years, set out in your handover pack. Where products carry manufacturer guarantees, we register them in your name at completion.
Are you insured?
Yes. We hold £100M Public & Employers Liability, and certificates are available on request before any work begins.
Can you improve the energy efficiency of my building?
Yes. We can specify insulation, glazing and ventilation upgrades that improve comfort and reduce energy use. We explain the options and their likely effect during the design stage.
Which areas do you cover?
We work across London & the South East. For larger commercial schemes we will consider projects further afield, so get in touch to check whether your location is covered.
How do I get started?
Send us your address, a short description of the project, and any drawings or photographs you have. We will confirm whether we can help and arrange a site survey.